Refund policy


Our store also accepts returns due to customer convenience.
Trip vintageRegarding products purchased at each store,In principle, returns are not possibleIt becomes.


Cases eligible for return/exchange

  • Products with obvious defects that are different from when purchased (wrinkles due to processing, shipping, storage, etc.)out of shapeetc.)

  • If you receive a product different from the confirmation email received at the time of ordering

  • We accept returns due to the customer's convenience, such as the image being incorrect or the size not fitting (shipping costs will be borne by the customer).

    If any of the above apply to you, please contact us via the inquiry form or chat on our website.
    We can also provide you with a quote for repairs. Please feel free to contact us. (If repair is difficult, we will issue a refund.)
    Please return the item with cash on delivery.

    *Due to the characteristics of the device used, the color of the product image may differ slightly from the actual color. The color of the image will not be treated as a defect on our part.
    *From the date of arrival of the productwithin 3 daysPlease open the packaging box and check the product. Even if the item is delivered to a delivery box, it will be counted from the date of arrival.
    *In case of returnCertificate cardYadust bagPlease return all shipped items by cash on delivery. International customers are responsible for any additional duties/customs fees incurred by your region.


Cases not eligible for return/exchange

  • If scratches or damage occur due to the customer's responsibility, or if the product has been used even once after receiving it.

  • If the tag attached to the product is removed

  • If the condition of the product has changed from the time of shipment due to repair or maintenance performed by the customer or by another company.

  • dust bag, tags, and other accessories are lost or damaged.

  • Products purchased at Trip stores


Regarding returns

  • From the date of arrival of the productwithin 3 daysReturns can only be accepted by those who have contacted us to request a return.
  • From the date the return was receivedwithin 3 daysPlease send the returned product.
    ※Returns will not be accepted after the deadline. Thank you for your understanding.


About cooling off

Since our online shopping is a mail-order service that is accessed by customers, the cooling-off system does not apply. Thank you for your understanding.