Refund policy


We also accept returns due to customer convenience.
In principle, products purchased at Trip/Fou-vintage stores are not eligible for returns.

 

Cases eligible for returns and exchanges

  • Products with noticeable defects differing from when purchased (wrinkles due to processing, delivery, or storage).out of shapeexcluding others)

  • If you receive a product that is different from the confirmation email you placed when you place your order

  • Returns are accepted due to customer convenience, such as differences in image or size not fitting (shipping costs will be borne by you).

    If the above applies, please contact us using the inquiry form or chat on this site.
    We can also provide you with a repair estimate. Please feel free to contact us. (If repairs are difficult, we will refund you.)
    Please return it by cash on delivery.

    *Due to the nature of the device you use, the actual color of the product may differ slightly from the actual color. The color of the image will not be treated as my defect.
    *From the date of product arrivalWithin 3 daysPlease open the packaging box and check the product. Even if the item is delivered to a delivery box, the order will start from the date of arrival.
    *When returningCertificate cardordust bagPlease return all items delivered by cash on delivery. Overseas customers are required to bear additional customs duties/customs fees incurred by region.

Cases not eligible for returns or exchanges

  • If the product is damaged or damaged due to the customer's responsibility, or if the product has been used once after it has arrived.

  • If the tag attached to the product is missing

  • If the product is repaired or maintained by the customer or another company, and the condition of the product has changed from the time of shipment.

  • dust bag, tags and other accessories are lost or damaged

  • Items purchased at Trip/Fou-vintage stores

About cooling off

Our online shopping service is a mail order service that is accessible from customers, so the cooling-off system does not apply. Please be aware of this in advance.